Terms & Conditions

Terms and Conditions for the Rental of a House or Apartment

Important note – The full Terms and Conditions for the Rental of a House or Apartment are detailed in a signed Tenancy Agreement between the Landlord and the Licensee (tenant).

Cancellation Policy is as detailed in individual Tenancy Agreements.

Terms and Conditions for Homestay Accommodation

Important note – These terms and conditions apply to bookings where Wimbledon Accommodation Ltd act as Agent for Homestay accommodation.

Booking

• Full booking details of your host family, location of property and dates of arrival and departure will be confirmed to you by email. Proceeding to payment is an implied acceptance of your host family booking.
• We believe the information provided to you regarding the host family at the time of booking is correct and is provided in good faith. However, we are not responsible for any inaccuracies that may result in any change of circumstances of the host family that have not been relayed to us.
• Reasonable behaviour is expected at all times during your stay with the host family accommodation. Wimbledon Accommodation reserves the right to remove any guest whose conduct is unsatisfactory.
• All damages and breakages caused by the guest must be paid for directly to the host.
• Your Booking will only be considered Confirmed once payment has reached our bank account. We reserve the right to cancel any booking for any reason with the offer of alternative accommodation or a full refund. We will also cancel any Booking for which we have not received payment by the due date.

Cancellation Policy – Homestay
Accommodation:

• If you cancel your accommodation 30 days or more prior to your arrival date we will refund 50% of your rental less a Booking fee of £30.00.
• If you cancel your accommodation 30 days or less prior to your arrival date a 100% cancellation penalty applies.
• If for any reason you have to cancel and we are able to re-sell the accommodation then we will be happy to offer a refund of any payments made less an administration fee of £30.00. Cancellation requests must be received in writing by email to [email protected]
• Refunds – In the unlikely event of a guest being dissatisfied with their accommodation, complaints must be made known immediately to Wimbledon Accommodation during the stay. We cannot accept any retrospective claim or complaint.
• In the event of an emergency, Wimbledon Accommodation reserve the right to cancel accommodation without prior notice, or to change the accommodation without prior consent.

General Terms and Conditions applicable to the Rental of a House or Apartment and to Homestay Accommodation

Payments and Refunds

All payments must be made in UK pounds sterling either by Debit/Credit card (a 2% surcharge applies to credit cards) or by BAC’s transfer. Bank charges incurred, including the receiving bank’s charges, are the responsibility of the payee.

Any refund of monies can only be made through the same means by which they are received (in line with UK money laundering laws). Debit/Credit card payments will be refunded to the card from which payment was taken. We cannot refund bank charges or the surcharge added to credit card payments. Any bank charges levied by the UK and/or foreign bank when refunding fees is payable by the guest.

Arrival Time
You are requested to inform Wimbledon Accommodation Ltd of your estimated arrival time at least 14 days in advance of your arrival. This is to ensure that a member of staff or host family is awaiting your arrival. It is also helpful if you provide us with a contact telephone number and flight details (if appropriate).

Liability

Wimbledon Accommodation Ltd acts as an Agent between its Landlords and Tenants and its Accommodation providers and Homestay guests. Under no circumstances can we be held responsible for any injury, damage, loss, misadventure or accident which may happen during your stay.

YOU ARE STRONGLY ADVISED TO PURCHASE TRAVEL INSURANCE which will cover you for Cancellation charges, Medical Expenses or Loss of Personal Belongings as these may not be covered under the Landlord’s or Host families insurance policy.

Governing law and jurisdiction These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.